Policy

Shipping

• All Design Elements Group items are stocked in our Dallas warehouse and will ship within 2 to 5 business days.
• Items are shipped FOB Dallas, TX.
• Standard sized orders will be shipped via UPS or USPS using standard ground delivery. Second Day or Next Day Air service may be requested.
• Oversized orders, which include all box lengths over 108″ will be shipped by common freight carrier at a minimum rate. Rods may be spliced in order to avoid this charge (see below).

Splicing

• In order to avoid costly common carrier freight charges, Design Elements Group will gladly cut your drapery rods to your desired lengths at no charge. We will provide the double-ended screws necessary for attaching the rods back together. Splices are easily hidden by center brackets which are required to support the connection.
• We will not accept returns on custom cut poles.

Cancellations

• Orders may be cancelled within 24 hours without a cancellation charge. After 24 hours, there will be a 25% cancellation fee. Rush orders may not be cancelled.

Return Policy

• All returns will incur a 25% restocking fee.
• Only goods that are damaged in transit or items not matching the written order will be exchanged for the same or correct item.
• Please make sure that your measurements are correct before ordering.
• We must be notified within 30 days of receipt of shipment with intent to return merchandise.
• The merchandise must be returned within 10 days upon receipt of the authorization, in original condition and packaged correctly.
• All unauthorized returns will be refused.
• We will not accept returns on custom cut poles.

Product Finishes

• All finishes are meticulously applied by hand using age-old techniques, therefore minor variations in color and appearance might occur.
• Orders should be placed complete to minimize color variations.
• Though we strive to make the finishes in our color brochures as accurate as possible, slight variations are possible.
• Computer monitors also vary in their ability to show colors accurately therefore we make every effort to show accurate color online but reproductions may vary.